Privacy Policy – Pinaka F&B
Effective Date: September 5, 2026
This Privacy Policy explains how Pinaka F&B (“the App”) collects, uses, stores, and protects information when you use the application.
1. About Pinaka F&B
Pinaka F&B is a food and beverage management application designed to help restaurants and food service businesses manage their daily operations, including table management, table bookings, orders, Kitchen Order Tickets (KOTs), and related restaurant operations.
App Name: Pinaka F&B
Developer/Company: Alekta Solutions
Website: Alekta Solutions
If the developer name shown on the Google Play Store is different from “Alekta Solutions”, this section must be updated to use the exact developer/legal entity name displayed on Google Play.
2. Information We Collect
Depending on how you use Pinaka F&B, the application may collect or process the following information:
Account and Login Information
The application may process information required to authenticate and manage your account, such as:
User name
Email address
Phone number
Login credentials or authentication tokens
User role and permissions
Restaurant Information
The application may process restaurant-related information, including:
Restaurant or outlet details
Table information
Table availability
Table booking information
Order information
KOT information
Staff or user information
Restaurant operational data
Customer Information
When entered by authorized restaurant users, the application may process customer information such as:
Customer name
Phone number
Email address
Order history
Table booking information
We only process customer information that is provided through the application or through connected services used by the restaurant.
3. How We Use Information
Information processed through Pinaka F&B may be used to:
Authenticate users and maintain secure access
Manage restaurant operations
Manage tables and table bookings
Create and manage food orders
Generate and manage Kitchen Order Tickets (KOTs)
Manage restaurant staff access and permissions
Maintain order and operational records
Provide application functionality
Troubleshoot technical issues
Improve application performance and reliability
Prevent unauthorized access, fraud, or misuse
4. Data Sharing
We do not sell personal information to third parties.
Information may be shared with or processed by trusted service providers when necessary to provide application functionality, infrastructure, hosting, authentication, notifications, payment processing, analytics, or other services used by the application.
Such service providers are expected to process information only for the purposes for which it is provided and in accordance with applicable privacy and security requirements.
5. Data Security
We take reasonable technical and organizational measures to protect information processed through Pinaka F&B against unauthorized access, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We retain information only for as long as reasonably necessary to provide the application’s services, maintain business and operational records, comply with legal obligations, resolve disputes, and enforce applicable agreements.
The retention period may vary depending on the type of information and the requirements of the restaurant or business using the application.
7. Data Deletion
Users may request deletion of their personal information, subject to applicable legal, contractual, and operational requirements.
To request deletion of personal information associated with Pinaka F&B, please contact us using the contact information provided below.
8. Children’s Privacy
Pinaka F&B is intended for use by restaurants, food service businesses, and their authorized personnel. The application is not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing the application’s services.
9. Third-Party Services
Pinaka F&B may use third-party services for purposes such as hosting, authentication, infrastructure, notifications, payments, analytics, or other application functionality.
Those third-party providers may have their own privacy policies governing how they process information.
Where applicable, users should also review the privacy policies of those third-party services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the application, services, legal requirements, or our privacy practices.
Any changes will be published on this page with an updated effective date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information in Pinaka F&B, please contact:
Alekta Solutions
App: Pinaka F&B
Website: Alekta Solutions
Email: info@alektasolutions.com
This Privacy Policy applies specifically to the Pinaka F&B application.